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1.
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Payment is by cheque within 14 days. This is because we have waited many weeks, sometimes months for payment in the past .
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2.
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Charges are applied to invoices that fail to be settled within the 14 day timeframe. This is because we spend a lot of time, hours and hours, on the phone chasing payments -
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3.
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Please make sure that invoices are authorised and returned to Finance quickly! If we had a pound for every time we are told that the invoice is ‘with the teacher’, or that it is ‘lost’ we would be very rich indeed. Please be aware that sending copy invoices is time consuming and therefore incurs charges.
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4.
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Please note that we do not send out inspection copies of resources due to the high risk of illegal copying.
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5.
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We will only accept return of faulty or damaged goods which will, of course, be replaced immediately. Please do not send goods back because you have changed your mind about your order as you will still be charged the full price.
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